Storage Troubleshoot/Storage Support

Storage - JD

Essential Functions:

ü  Resolve customer problems via the telephone, the web or Auto Support.

ü  Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.

ü  Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise. Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base in order to provide solutions to customer issues.

ü  Create new knowledge base articles to capture new learning for reuse throughout the center.

ü  Participate in technical communication within the Technical Support Engineering team to learn about new technologies and complimentary storage applications.

ü  Gain knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments. Initial focus is on learning Net App’s proprietary operating system, On Tap, and troubleshooting NetApp hardware issues.

ü  Some opportunity, after training, to work on small volumes of Top Enterprise Accounts (NetApp’ s highest priority customers) and Support Edge Premium cases (customers with a higher level of support agreement).

ü  Good written and verbal communication skills.

ü  Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.

- Basic understanding of some of the following protocols and applications:

a.       NFS, the UNIX remote file sharing protocol

b.      CIFS, the Windows NT remote file sharing protocol

c.       TCP/IP

d.      Networking

e.      RAID

f.        Microsoft Exchange and/or Veritas software.

g.       Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.

h.      Ability to follow standard engineering principles and practices.

i.         Creative approach to problem solving.

2.       Responsibility and Interaction:

a.       Responsibility:

b.      The types of tasks this individual is responsible for are well defined and utilize and build understanding of standard principles and practices within a team environment.

c.       Interaction:

Only Graduates
experience in UNIX, Windows networking administration or technical support is required.

Location: Bangalore

CTC: Upto 7Lac

Shift: Day

Walkin on 25/27/28 April 2015

Walkin  to:

Provizor IT Services

2nd Floor,Money Centre building

Above Coffee Day, Opposite to Forum Mall

Koramangala 7th Block

BANGALORE,Karnataka,India 560095

For further details contact

Niranjana 8123323444

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Firewall Technical Assistance Center -Contact 8123323444

Job Location: Bangalore

Experience: 3-9 years

CTC: Upto 14Lac

Job Description

-Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems and deliver solutions with a high level of customer satisfaction.




-Candidate should be a technical expert in Network Security products specifically in Firewall technology. Candidate should have in-depth knowledge about Implementation scenarios, configuration and troubleshooting of Firewall related issues.




-In-depth knowledge of Virtual Private Networks VPNs wrt. Design, Implementation Scenarios, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.




-Candidate should have very strong fundamental "core" networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.




-Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Should have a strong knowledge on various attacks like SYN flood , Replay attacks etc and the mitigation techniques .




-Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.




-Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.




-In-depth knowledge, not limited to understanding but troubleshooting of, IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, , MULTICAST .




-In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).




-Effectively utilizes complex lab setups to duplicate and solve problems.


-Ability to interact effectively at all levels with sensitivity to cultural diversity.


-Ability to adapt new product support as organization evolves.


-Train and mentor junior engineers and peers


-Proven crisis management, planning, prioritization and organizing skills.


-Excellent verbal and written communication, interpersonal, presentation and customer handling skills.


-Must be a team player and should be ready for weekend on call/in-office support as needed.




Candidates with experience and knowledge in any of the following would be preferred:


-Prior sonic firewall experience preferred
-VoIP experience including thorough understanding, configuration, implementation designs and troubleshooting of VoIP protocols like, SIP, H323, SCCP, MGCP, RTSP.
-Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
-Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewalls, IPS/IDS, Unifed Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam.
-Understanding, Integration and troubleshooting of Various OSes like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment.
-Certified in either of JNCIA-FWV, JNCIS-FWV, CCNA, CCNP other certifications are added plus.


For further information
Contact 
Niranjana 8123323444


t5@provizor.co.in

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